Cancellation and refunds

• Open Account in SeeWith and press Manage. This opens Lemon Squeezy’s customer portal, where you can cancel. Or write to support@seewith.io and we will cancel it for you.
• To avoid being charged for the next period, cancel at least 48 hours before the renewal date.
• Cancelling takes effect at the next payment date. You keep using SeeWith until then, and nothing more is charged. A cancellation we make for you also takes effect at the end of the period, never immediately.
• Pausing a subscription, and switching between Core and Plus within a running subscription, are not available.
• Once a subscription has fully ended, a new one cannot yet be started from the same account page. Write to us if you want to subscribe again.

• Write to support@seewith.io. Each request is considered individually; an approved refund is carried out through Lemon Squeezy, which runs billing. A full refund also ends the subscription immediately.
• Lemon Squeezy’s Buyer Terms say that unused subscription periods are not refunded, that Lemon Squeezy decides refunds case by case and may refuse them, and that requests received more than 60 days after the transaction are not processed.
• This section is about refund requests that are not a withdrawal. It does not limit your right to withdraw, below.

You may withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded, that is, the day you buy the subscription. To exercise the right of withdrawal, you must inform us of your decision before the period ends by an unequivocal statement sent by post or email, giving your name, address, telephone number or email address. You may use the model withdrawal form below. If you withdraw, we will refund all payments received from you without undue delay and at the latest within 14 days from the day we received your decision; the refund is carried out through Lemon Squeezy, which took the payment. The refund uses the same means of payment you used, unless you expressly agree otherwise, and you pay no fees for it.

Send your statement to support@seewith.io or by post to Nikola Vrdoljak, Ulica Branka Jančića 21, 10291 Gornji Laduć, Zagrebačka županija, Croatia. We will confirm receipt by email without delay, with the content of your statement and the date and time we received it. Your purchase is made through Lemon Squeezy, but send the statement to us: we cancel the subscription and carry out the refund through Lemon Squeezy. Cancelling in the portal is not on its own a withdrawal; if you want to withdraw and be refunded, say so or send the form below.

SeeWith is available immediately after payment, inside the 14 days. We do not ask you to request early performance or to confirm that you lose the right to withdraw. So if you withdraw within 14 days, we refund the full amount, with no deduction for time already used. Lemon Squeezy’s Buyer Terms contain a clause under which the right of withdrawal is lost once a download or transmission of digital content starts; we will not rely on it against you, including if the checkout asks you to confirm something similar.

Fill in and send this form only if you wish to withdraw from the contract.

• Consumer’s name, surname and address: ______
• To: Nikola Vrdoljak (SeeWith), Ulica Branka Jančića 21, 10291 Gornji Laduć, Zagrebačka županija, Croatia, telephone +385953844159, email support@seewith.io
• I hereby give notice that I withdraw from my contract for the supply of the following service: ______, ordered on ______.
• Consumer’s signature (only if this form is on paper), and date.

As a consumer, you have a legal guarantee that SeeWith conforms to the contract for as long as your subscription runs (Croatian Act on certain aspects of contracts for the supply of digital content and digital services, NN 110/2021, Article 12(5)). If it does not, you can ask us to bring it into conformity and, in the cases that Act sets out, ask for a proportionate price reduction or end the contract (Articles 15 and 16). Tell us by email or by post; see Contact.

Write to support@seewith.io, or see Contact.